Case Study
Developing and Deploying a Benefits Accelerator Dashboard
Introduction
In late 2024 max20 Project Solutions and AT Technical partnered to develop a Benefits Accelerator Dashboard for Norfolk and Waveney University Hospitals Group. This multi-Trust collaborative had engaged with max20 to drive their ePatient record benefits strategy and plan and as a part of the deliverables there was a need for a visualisation solution for the often cumbersome, always complex approach to data tracking and collection tools and methods for full benefits realisation.
The goal for the dashboard was to consolidate the data into a single repository with a means of surfacing and representing the content for review by any interested party, whilst keeping write and update access locked in to a select number of analysts and leads. This would support communication and engagement for the service transformation aspects of the EPR Programme and reduce burden on them in terms of compilation and review of current benefits information.
The Challenge
NWUHG comprises three medium size acute hospitals each with their own requirements for their Benefits plans, as well as needing to have them managed under a single umbrella of work and delivery for the collaborative’s singular EPR Programme.
Several challenges also needed to be considered:
- The need to consolidate and structure information across the different Trusts into a single, accessible system
- A known disconnect with hosting on any one of the 3 organisation’s servers as it would limit access and collaboration between the trusts
- The legacy approach to benefits management and associated data collection and validation; historically based upon paper forms and workflow snapshots that caused lost data, delays, and inefficiencies
- Limited internal capacity for the EPR programme to design and manage digital system.
These were all agreed that no matter how effective the Benefits strategy, plans, and data collections were designed and implemented, the work for the programme to keep it similarly paced and directed across Trusts and Directorates would be challenging.
The Technical
Using the Microsoft Power Apps suite, the Benefits dashboard is a Power Pages solution which allows for full end-to-end realisation of benefits from the organisational project through to collaborative portfolio levels. Whilst the underpinning architecture is standardised, it offers full, role-based-access-controlled opportunity for benefit value and realisation profiles, enabler status and tracking, and value capture and tracking for proposed, active, and retired benefits for each individual organisation; which will then feed into the overarching programme level requirements for reporting.
Our Approach
max20 Project Solutions had already undertaken benefits register, plan, and pathway work (see above links here) and AT Technical’s engagement began by building upon the original tool’s foundation infrastructure from that. It developed into a trusted technical partnership with both max20 and Norfolk and Waveney that spanned understanding and discovery, proposal, prototype, staff training, and further development.
Impact
- Norfolk and Waveney EPR Benefits leads can scope, create, and plan in a uniform, repeatable manner for their already agreed, and any emergent benefits
- The forms and pick-list options within the dashboard allow for standardisation of meaning and use for aspects which are commonly interpreted differently; this thereby improves efficiency and specificity with benefits plans and users
- The EPR Benefits Analysts can develop, log, and operate with a clear set of standards and reusable templates for both the creation and the tracking and data capture of benefit metric evidence
- The dashboard also provides the Change Leads with a means of capturing the work required to enable the benefit both in the current deployment programme, and for its long-term realisation
- Using the max20 hosted solution is eminently scalable; it allows for each Trust in the collaborative to run their own instance whilst ensuring that it draws from the central EPR programme benefits register; ensuring fidelity with the evidence model being used to demonstrate the benefit.
These were all agreed that no matter how effective the Benefits strategy, plans, and data collections were designed and implemented, the work for the programme to keep it similarly paced and directed across Trusts and Directorates would be challenging.
Client Feedback
“We now have a methodology and dashboard that gives real oversight. That means we can influence programmes like New Hospitals – programmes interested in what meaningful benefits realisation should look like.”
– Jonathan Harrowven, EPR Transformation and Adoption Programme Manager, NWUHG
– Emily Wells, Chief Nursing Information Officer, Norfolk and Norwich University Hospitals
Looking Ahead
